Uneven performance

Status: Fixed - on 6/11/19
Description:

Some websites are suffering from uneven performance with high load times at the moment due to storage problems. We are looking into it.

Update on 6/11/19
Status changed from Investigating Investigating

New information:

We are working diligently in trying to resolve the problem of some websites suffering from uneven performance with high load times. The problem is due to storage problems. We understand the challenges that it can result in for our customers and are very sorry for this.

Update on 6/11/19
Status changed from Investigating Investigating

New information:

We continue to be 100% dedicated to trying to resolve the problem of websites suffering from the uneven performance. All available resources are put into this. We are acutely aware of the problems this might generate for our customers and apologize for any inconvenience this might have.

Update on 6/12/19
Status changed from Investigating Investigating

New information:

We and our partners have worked through the night, and are still working, in trying to resolve the problem of websites suffering from uneven performance. We are very sorry for the inconvenience this might have for our customers.

Update on 6/12/19
Status changed from Investigating Investigating

New information:

We are doing our best and continue to work arduously in trying to resolve the problem of websites suffering from uneven performance. We are desperately aware of the problems that it causes some of our customers and are very sorry re. this.

Update on 6/12/19
Status changed from Investigating Identified

New information:

We are still working uninterruptible around the clock to restore proper service, we are sorry for this issue, during a while we need to set some of the storage for some intervals to read only mode.

Update on 6/13/19
Status changed from Identified Identified

New information:

We are still working on resolving this issue.

Update on 6/13/19
Status changed from Identified Watching

New information:

This issue has been mitigated, we have restored all services but are still working our way through all trailing effects.

Update on 6/13/19
Status changed from Identified Identified

New information:

Most websites are functional now. We have set SSH and FTP services to read-only while syncing the last data.

Update on 6/13/19
Status changed from Identified Identified

New information:

Most sites have finished last sync. We have opened up FTP and SSH for read/write and all services should now be functional. Some disturbances will remain until the sync is completed.

Update on 6/14/19
Status changed from Identified Investigating

New information:

Last sync is still ongoing. We will monitor and update as soon as we have new information.

Update on 6/17/19
Status changed from Investigating Watching

New information:

The storage is back online and everything should be working as expected. If you experience any issues please contact support.

Update on 6/17/19
Status changed from Watching Fixed

New information:

This incident is now closed.

Contact

Phone: +46 771-24 08 00
Email: support@binero.se
Webb: https://www.binero.se

Binero AB

Gustavslundsvägen 141A
167 51 Bromma, Sweden
Org. number: 556689-0397

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